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COMPLAINTS POLICY

The Australian Himalayan Foundation takes all complaints seriously. If you would like to lodge your concerns, you can do so by using email, telephone or post.

Please read our complaints policy below which provides an effective and safe process to raise a concern or complaint and receive feedback.

Please note if you do not provide us with your contact details, we will not be able to request more information and/or provide you with updates on the progress of your complaint and resolution.


For complaints related to AHF or our partners, please contact the AHF CEO:

  • AHF CEO: Carolyn Hamer-Smith
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: 02 9438-1822
  • Post: PO Box 553, Crows Nest, NSW, 1585


If the complaint refers to the conduct of the CEO then the complaint should be made to the AHF Chairman:

  • AHF Chariman: Simon Balderstone
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: 02 9438-1822
  • Post: PO Box 553, Crows Nest, NSW, 1585


Complaints Policy

To access our Complaints Policy in English, click here.
To access our Complaints Policy in Nepali, click here.
To access our Complaints Policy in Dzongkha, click here.

Privacy

Information collected during online supporter renewals or donation processes is used only by the Australian Himalayan Foundation (AHF). We have taken all reasonable steps to protect the information in a secure online database on servers in a controlled environment. Access to the information is limited to AHF staff and/or volunteers.

We use the information to communicate with supporters (either by email, snailmail or phone) about AHF projects, functions and administrative matters.

Security

Online credit card payments are protected by 128 bit SSL encryption.

Refund Policy

The Australian Himalayan Foundation generally does not refund supporter fees or donations.

Disclaimer

The information provided on this website is, to the best of our knowledge, correct. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.

Questions on any aspects of the above policies should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it.

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get in touch

Australian Himalayan Foundation
2/105 Alexander St
Crows Nest, NSW 2065
P: (02) 9438-1822
info@australianhimalayanfoundation.org.au
mail: PO Box 553, Crows Nest, NSW 1585